Shipping FAQs
About Canceling Orders
Your order will be generally shipped within one working day of placing it. The order cannot be cancelled once it enters the shipping process.
WHICH LOCATIONS DO YOU DELIVER TO?
We ship to Ireland from our Ireland Warehouse.
WHAT IS THE SHIPPING COST?
Shipping cost shown on the order page.
WHAT ARE YOUR DELIVERY TIMES?
The delivery time is as follows:
DPD: Generally 1-2 days after delivery, the actual time depends on the shipping time of carrier.
After your order is shipped, please keep the lines open and sign for it in time. If you do not receive the item within 3 days after shipment, please contact us as soon as possible. If you do not contacted us for more than 10 days, we will assume that you have received the item.
CAN I MODIFY MY DELIVERY ADDRESS?
1.After you place your order, you will not be able to change the shipping address;
2.If the order is not paid, you can close the order and make a new order;
3.If the order has been paid successfully, but no shipping information updated, you can contact the customer service to confirm whether you can change the shipping address;
4.If the order has been shipped, then any change of the shipping address is not supported;
5.Please contact us ASAP if you find any address error, but we can not afford the loss of transportation cost or the failure to receive the goods due to the wrong shipping address you submitted.
WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?
All Ulefone packages are perfectly sealed at the warehouse before they are shipped to you.
Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept the parcel if you are concerned about the condition of the shipment. Instead, hand the package back to the courier.
Please open your parcel in front of the courier to confirm the quantity and marque of merchandise and packing list. If there is anything abnormal, If you find that the product in the box is tampered or missing when you open the package, please ask the courier to provide official document, especially the claim request paper, take photos / unpack video and contact us.
HOW CAN I TRACK MY ORDER
Please track your order details on ulefone.ie or directly through our delivery partners’ websites using your tracking number.
HOW CAN I CONTACT ULEFONE IF I HAVE ANY QUESTIONS?
You can contact us online via emails to info@ulefone.ie.
WHERE IS THE W AREHOUSE LOCATION?
Our warehouse is located in Ireland, and your order will be shipped from this warehouse.
ABOUT CUSTOMS TAX
You won’t be charged any customs duty.